Richmond AID is a user led disability rights charity working towards a world where disabled people are treated with dignity, respect, and equality. We are looking for a compassionate and knowledgeable Welfare Benefits Adviser to join our advice team and provide vital support to disabled individuals and their families.
Benefits Advisor Job Description
Position: Benefits Advisor
Salary: £27,000 to £32,000 incl OLW depending on experience
Closing Date: 11pm on Sunday 7th September 2025.
Contract: 1 year with strong potential to extend
Hours: Full time 36 hours per week, but we are open to experienced candidates applying for part-time hours.
Interview Date: tbc (via Zoom)
Are you passionate about social justice? Do you have a strong understanding of the welfare benefits system and a desire to support Disabled people secure the income they’re entitled to?
About the Role:
You will be based in our office in Teddington and provide outreach and home visits to people living all over Richmond borough working within our team of experienced benefits advisors and volunteers.
The Benefits Service provides disabled people and carers with one-to-one confidential advice on disability benefits including support with form filling, application forms and appeals, outreach work and home visits.
As a Welfare Benefits Adviser, you will:
- Provide clear, accurate, and confidential advice on disability-related welfare benefits, including PIP, Universal Credit, ESA, and DLA
- Support clients with benefit applications, appeals, and refer on for tribunal representation
- Offer advice in person, over the phone, online, and via written correspondence
- Work collaboratively with other professionals to provide holistic support
- Help ensure that no disabled person misses out on the financial support they are entitled to
Our clients are often in very difficult and challenging circumstances. This role requires someone who is resilient, empathetic, organised and has attention to detail. You will enjoy empowering people and making people aware of their rights and entitlements. You will have a background in advice giving, with knowledge of welfare and benefits, particularly those for disabled people and carers. The work can be stressful at times with a lot of pressure and deadlines, however, this is a rewarding role where your knowledge and empathy can truly change lives.
About you:
We welcome experienced benefits advisors to apply for this role. Further or refresher training can be provided. You will receive on the job training and one to one support from our team and we can provide comprehensive training courses for you to develop your skills.
We are seeking someone who:
- Has experience providing welfare benefits advice, particularly around disability-related entitlements
- Understands the barriers faced by disabled people in accessing services and support
- Communicates complex information clearly and respectfully
- Is organised, self-motivated, and comfortable managing a busy caseload
- Is committed to upholding equality, dignity, and inclusion in all aspects of their work
You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.
You can find more details about Richmond AID on our website www.richmondaid.org.uk
To apply:
To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description. Please apply via the Charities Job website via the following link:
https://www.charityjob.co.uk/jobs/richmond-aid/benefits-advisor/1032397?tsId=36
We will not consider applicants that do include a cover letter. Please ensure you tailor your cover letter to the Job Description and your experience.
We actively welcome applications from Disabled people and those with lived experience of disability. We are committed to building a diverse team and strongly encourage applications from underrepresented groups. Disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like to be taken into consideration.
Regd charity No. 1074788. Company limited by guarantee, Regd in England No. 3612476.
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