Do you live in the London Borough of Richmond upon Thames?

Do you need information or support to live independently?

On 1st November 2019 a new boroughwide Community Independent Living Service (CILS) began. The service was commissioned by the London Borough of Richmond upon Thames local authority.

The CILS Information Navigation service is provided by Richmond AID – see below.

The CILS Health and Well-being contract is delivered by 20 local charities and the partnership is led by Age UK Richmond upon Thames.

Together we are the CILS Partnership, supporting people to live independently, improve wellbeing and stay connected in their local community.

You can download our CILS Partnership Leaflet and CILS Partnership Poster.  See our CILS Partnership Directory for more information about partners and other local voluntary sector services or watch our short CILS Partnership video clip.

Information Navigators at Richmond AID can

  • Offer information, advice and support on a range of subjects
  • Help you to find the right services to support your needs
  • Support you through the health & social care system

Our Information Navigation areas include

  • Housing
  • Benefits
  • Grants and Food Vouchers
  • Social and leisure opportunities
  • Employment, education and training
  • Health, social care and independent living
  • Transport and mobility
  • Access, aids and adaptations
  • Consumer issues
  • Complaints
  • Volunteering
  • Befriending

Getting the help you need

We can help if you are looking for support for yourself, a family member, a friend or someone you are caring for. The service is free and confidential.

Make an online referral:

Contact our advisors on:

Email:   [email protected]

Phone: 020 3393 7011

Text: 07894 215 835