Do you need support making a claim for disability benefits?

Do you know all the benefits you are entitled to receive?


Richmond AID provides a Benefits Advice Service designed to help disabled people and people with long-term or terminal conditions with getting their benefit entitlements. The Benefits Service is a free service for people receiving or applying for disability benefits in the London Borough of Richmond upon Thames. This project is funded by Richmond upon Thames Council and enables us to assist people with benefit reviews so that people receive all the benefits they are entitled to and help with form filling. We can meet people face to face, arrange for telephone consultations or carry out home visits.

What the service provides

Our advisors have received extensive training and offer accurate advice and information on:

  • Checks on eligibility and entitlement
  • Information on how to apply
  • Assistance with filling in all benefits forms
  • Details and information on how to challenge a decision
  • A sympathetic and listening ear

Getting the help you need

You can make an appointment, or arrange a chat by telephone with our advisors.

Booking Line: 020 3393 7011

Email: [email protected]

Appointments: We mainly work from our offices in the Disability Action and Advice Centre in Teddington.

The Disability Action and Advice Centre

4 Waldegrave Road


TW11 8HT

For full details, map and directions visit our Contact Us page.

Below are some comments from people that have used the Benefits Service:

Since the award of the high rate mobility we have been able to qualify for a mobility car which will be a godsend for shopping, doctors and hospitals.

Takes the stress out of having to call HM Revenue via typetalk which takes too long.

Wonderful place to come for help. Thank you.

Helped me to fill out a very complicated benefits form. It impacted greatly-as due to my health I would have been unable to do this myself.

My daughter has a very rare condition and the support is very needed. The service has been fabulous! Without it I would not have completed my daughter’s DLA form.