Families Advice project at Richmond AID closed – Dec 2023

Richmond AID is sad to announce that our Families Advice project which we delivered in partnership with Citizens Advice is now closed. We are very thankful to RPLC and Hampton Fund who funded this project for a two-year period.

The Families Advice project supported families experiencing multiple issues including housing, homelessness and relocation, domestic violence, immigration issues, benefits and money and debt issues. The project enabled us to have a more long-term casework approach that is needed for more complex cases.

We received many referrals from Achieving for Children and developed a very effective working relationship with their social work and safeguarding teams.

Our Families Advisor Adisa Giles has now moved on to another project with Richmond AID. We will continue to offer advice to families through our Information Navigation service but due to the large number of referrals we receive for this service our capacity for casework is limited and we may have a waiting list.

Our Information Navigation service can be contacted on 020 8831 6070 or email [email protected].

Richmond AID are aware of the shortage of advice services for families in the borough and will continue to work with other charities and statutory services to raise the profile of this gap.


Do you need advice for your family?

Do you need information or support on a range of issues?

Richmond AID and Citizen Advice Richmond started our new Families Advice project on 1st December 2021. The service will support people living in the London Borough of Richmond upon Thames.

Families Advice will support people with a whole range of issues including

  • legacy benefits and Universal Creditposter for the families advice service
  • debts
  • housing and homelessness
  • fuel poverty
  • disability
  • discrimination
  • social care issues
  • consumer issues
  • family issues
  • immigration and nationality
  • domestic abuse and safeguarding issues.

The service will provide information, advice, support and representation to people about their rights and responsibilities. We will work in a holistic way, taking a casework approach and will help people from the initial claim to checking the first decision, challenging unfavourable decisions and up to representation. We will also help people to access grants and other areas of support in the community.

We will offer targeted support to families where English is not their first language, people experiencing domestic abuse, disabled people and carers. We will provide language translation and British Sign Language (BSL) translation.

Our services hold the Advice Quality Standard. Professionals can refer directly into the service and families can also self-refer.

This partnership project is funded by Richmond Parish Lands Charity and Hampton Fund.

Families Advice contact details for professionals and families

Richmond AID will support families that have a disabled family member.

This includes families with a disabled child or adult or the parent or carer may have a disability. Richmond AID works across all disability groups including physical and sensory disability, mental health and learning difficulties.

Please contact Richmond AID:

Phone: 020 8831 6070

Email: [email protected]


Citizen Advice Richmond will support families, couples and individuals that are experiencing crisis and need casework support across all advice areas and will provide immigration and debt advice.

Please contact Citizen Advice Richmond:

Freephone 080 82 78 78 73 or visit their website to fill in their online form: Families Advice Project – New enquiry – Richmond (citizensadvicerichmond.org)