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Advice Administrator – Position Filled

Want to work in a fast-paced environment with opportunities to learn advice skills? Are you a proactive person interested in making a real difference to disabled people?

Click here for the Advice Administrator Job Description and Person Specification Advice Administrator JD & PS

Position:  Advice Administrator

Location: From our office in Teddington, Richmond Upon Thames, London

Salary: pro rata of £22,000-£25,000 depending on experience, incl OLW

Hours: Full time, 36 hours per week

Contract: 1 year contract

Annual Leave: 25 days leave plus bank holidays

Closing Date:  10am on Tuesday 2nd August 2022

About the role:

Richmond AID have 3 main advice teams: Information Navigation, Benefits Advice and Money Advice. We also administer a number of grants on behalf of local grant giving charities and the local authority. Our teams are busier than ever and this role will play a vital part in supporting the team with administration tasks including; taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.

You will need to have clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients as well as providing progress updates to the team.

You will work closely with our experienced advice team and we can offer opportunities for training and development in a range of areas including social care, housing and benefits to support you on your journey to becoming and advisor.

About you:

To be successful in this role you will have solid administration and organisational skills, and a high degree of accuracy and attention to detail. You will have strong communication skills across all levels and will be a real team player with a genuine interest in supporting disabled people.

You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.

To apply:

To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.

Please apply via the Charities Job website via the following link:


Disabled Candidates

The charity is an equal opportunities employer and particularly welcome applications from disabled candidates and has been awarded the Disability Confident Employer quality mark, meaning any disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like considering when you apply.

Other roles you may have experience of could include:  Youth worker, care assistant, personal assistant, project officer, advisor, administrator