» » » Advice Trainee – Position Filled

Advice Trainee – Position Filled

Want to work in a fast-paced environment with opportunities to learn advice skills? Are you a proactive person interested in making a real difference to disabled people?

Advisor Trainee Job Description and Person Specification

Richmond Advice and Information on Disability (Richmond AID) is an organisation of and for disabled people, working to improve access, choice, quality of life and independence for disabled people in the London Borough of Richmond upon Thames and surrounding areas. We are looking for an enthusiastic, hardworking and highly motivated person to join our team.

Position:  Advice Trainee

Location: From our office in Teddington, Richmond Upon Thames, London and some potential to move to hybrid working between home and office when more experienced.

Salary: pro rata of £23,500-£26,500 depending on experience, incl OLW

Hours: Full time, 36 hours per week

Contract: 1 year contract

Annual Leave: 25 days leave plus bank holidays

Closing Date:  11am on Tuesday 4th July 2023

Please note: Interviews will be held on an ongoing basis, we may close the position early if a suitable candidate is found.

About the role:

Richmond AID have 3 main advice teams: Information Navigation, Benefits Advice and Money Advice. We also administer a number of grants on behalf of local grant giving charities and the local authority. Our teams are busier than ever and this role will play a vital part in supporting the team with administration tasks including; taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.

You will spend your time working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms and helping people to know their rights. You will also support our advice teams administratively; arranging appointments, sending emails and letters and uploading information to our database

You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management. You will be supported by a friendly team of experienced advisers who will have the opportunity to shadow and you will also have access to a range of external training and development opportunities.

You will need to have clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients as well as providing progress updates to the team.

You will work closely with our experienced advice team and we can offer opportunities for training and development in a range of areas including social care, housing and benefits to support you on your journey to becoming and advisor.

About you:

To be successful in this role you will have solid administration and organisational skills, and a high degree of accuracy and attention to detail. You will have strong communication skills across all levels and will be a real team player with a genuine interest in supporting disabled people.

An interest in developing advice skills in essential and experience or a background in advice and information will be an advantage.

You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.

The ideal candidate will be passionate about social justice and the empowerment of disabled people and excited to learn valuable skills on the job.

Other roles you may have experience of could include:  Youth worker, project officer, advisor, administrator, generalist advisor, office worker, receptionist

To apply:

To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description. Please apply via the Charities Job website via the following link


Disabled Candidates:

The charity is an equal opportunities employer and particularly welcome applications from disabled candidates and has been awarded the Disability Confident Employer quality mark, meaning any disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like considering when you apply.

Regd charity No. 1074788. Company limited by guarantee, Regd in England No. 3612476.


Other related articles