PLEASE CONTACT US ON OUR NEW NUMBER:

020 3393 7011

The Disability Action & Advice Centre (DAAC),
4 Waldegrave Road, Teddington, TW11 8HT

Our office will be closed from Friday 20 December
And will reopen 11am Thursday 2 January 2025

The Surplus.2.U food stall will restart 10.30am on Wednesday 8 January 2025

If you need urgent help contact the Richmond Council
Social Care Team:
Telephone: 020 8891 7971   SMS: 07903 738043
Email: [email protected]

For emergencies outside of office hours contact
The Adults Emergency Duty Team at Richmond Council on:
Telephone: 020 8744 2442   Minicom: 18001 020 8744 9414

Emergency Support:

We’ve put together a list of emergency services that are available for anyone needing additional support over the Festive holiday:

Samaritans: Telephone 116 123 Free from any phone at any time – 24/7
Email [email protected] Response time is 24 hours
Website: https://www.samaritans.org/

Mental Health Resources:
Shout: Text 85258 Available 24/7, confidential, free

Kingston and Richmond Mental Health Team: 0800 028 8000. Out-of-hours crisis and home treatment service for those under South West London and St. Georges Mental Health Trust

West London Mental Health Trust Single Point of Access (SPA) – Hounslow: 0800 328 4444

Mind Journey Recovery Hub: 020 3137 9755 or [email protected] For adult residents of Richmond and Kingston in mental health crisis.

Social Services for Adults:

If a person is being abused or at risk of abuse you can get in touch using the contact details below:

Richmond: Telephone 020 8891 7971 or out of hours 020 8744 2442
Email [email protected]
Website https://www.richmond.gov.uk/services/adult_social_care

Kingston: Telephone 020 8547 5005 or out of hours 020 8770 5000
Email [email protected]
Website https://www.kingston.gov.uk/adult-social-care

National Helplines:

NHS 111 Tel: 111 – Staffed by advisers who offer medical advice and information

SANEline: 0300 304 7000 – Every day of the year, 4.30-10.00pm

CALM: 0800 585858 – Suicide Prevention Helpline 5pm – Midnight

National Suicide Prevention Helpline UK: 0800 689 5652, 24/7 supportive listening service to anyone in UK

Papyrus: 0800 068 4141 – Young Person Suicide Support, 24/7

Shout: Text | Shout to 85258 – National Crisis Text Service, 24/7

MindinfoLine:  0300 123 3393 – Monday to Friday: 9am-6pm (except bank holidays)

In an emergency always call 999

Independence and choice for disabled people

Richmond AID is a charity run by and for disabled people in the London Borough of Richmond upon Thames and surrounding areas. We support people of all ages with all disabilities, including physical and sensory impairments, mental health issues and learning difficulties. Our aim is to support disabled people to live independent lives and to have the same opportunities as non-disabled people.